For one of our partners, a leader in the broadcast industry located in Waterloo, we are looking for a second-line application support engineer.

If you want to work for a company that cares about their employees’ well-being, if you want to have different tasks, flexibility about homeworking, and be remunerated decently for your work then do not hesitate and apply now.

Your responsibilities

To ensure the best possible availability and quality of systems and services, you will manage and maintains an application solution on both a functional and operational level. You will work directly with our development team and be an expert in solving challenging software issues and offering technical support to our clients.

Your main tasks (they are very open if you would like to add other tasks because you are passionate about networking, system, or development):

• Be sure to always have the satisfaction of the consumer in mind.
• Take part in incident management (P1, P2, and P3)
• Help our outsourced team to resolve challenging single-user issues (P4).
• Discuss problem tickets with R&D.
• Write a report about the incident.
• Manage trouble tickets and service requests.
• Keep an eye on installed services.
• Implement tools for enhanced problem identification or proactive platform analysis by understanding product processes.
• Produce and keep up with technical documentation.

Your profile

• Bachelor in IT
• Able to read lines of code
• Knowledge of PHP, SQL, Bash, and Perl
• A first experience in IT support or application support
• Fluency in French and English

In exchange for your work

• Competitive salary with royalties
• Company car, gas card, …
• 32 days holiday
• A great team
• Varied tasks
• 3 days of homeworking