IT Service Delivery Coordinator – Flemish Region 

For my partner in Flemish Brabant, a Belgian company with worldwide activities, employing more than 10.000 people and with a turnover of more than 3 billion €, a global innovator of construction solutions and a pioneer in light construction, we are looking for an IT Service Delivery Coordinator

IT Service Delivery Coordinator – Your Responsibilities

  • Manages external and internal service providers through ITIL processes and SLA/KPI management – ensures that performance meets the requirements of SLA/ OLA.
  • Maintain a good relationship with the service provider and the Regional Service Delivery colleagues to add feedback next to SLA/OLA reporting.
  • Functions as the organizational ambassador for the Service Desk.
  • Own and manage the improvement tracker by monitoring the satisfaction feedback of customers and improvement proposals from colleagues.
  • Advise in decision making about designing and improving IT service management processes, mainly operational processes.
  • Train & guide IT colleagues on the operational processes.
  • Own Service Desk processes like starter & leaver to ensure a holistic approach, considering the specifics of each product linked to it, hence in close collaboration with Product owners.
  • You will report to team manager of central service delivery.

IT Service Delivery Coordinator – Your profile 

  • You have a bachelor’s degree in IT with a minimum of 3 years work experience, management experience is an asset.
  • You have strong communication skills, presentation skills and interpersonal skills to deal effectively with internal and external stakeholders, cross different cultures.
  • You have broad general knowledge across different technologies and systems.
  • Within a complex technical environment, you manage to understand the link between IT, business processes, with key focus on customer experience.
  • You have a focus on continuous improvement.
  • You maintain a positive outlook at work.
  • Pragmatic and hand-on knowledge of ITIL 4 and Service Management
  • Language:  You speak English

IT Service delivery coordinator – The offer

  • Salary up to 60.000€ a year
  • Company car for your professional and private life
  • Fuel card
  • Meal voucher
  • Annual bonus (
  • Net Allowance
  • Group Insurance 
  • Health Insurance 
  • Pleasant and dynamic working atmosphere
  • Opportunity to grow and acuquire skills.
  • The company places great importance on the development and training of its employees
  • Other benefits are to be agreed with the employer

Spécialisation

IT Service Delivery Coordinator

Localisation

Flemish Region 

Poste

Medior / Senior 

Secteur

Construction

Référence

ITSDC001

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