Service Level Manager – IT Managed Services – Brussels

For one of our esteemed partners, an innovative IT managed services firm with over 20 years of legacy, we are on the hunt for a dedicated Service Level Manager.

Having a diverse client portfolio including giants belgian names our partner is a trailblazer in offering specialized IT solutions. This is your moment to fuse your IT expertise with a company that believes in the blend of technology and human touch, championing excellence and transformative solutions.

Join this visionary firm, delve deep into the world of IT managed services, and benefit from a nurturing work environment, competitive compensation, and flexible work schedules.

Service Level Manager – Responsibilities:

Customer Relationship Management:

  • Cultivate enduring relationships with key clients, address their needs proactively, and ensure swift issue resolution.
  • Provide pivotal updates and oversee certificate renewals.

People Management:

  • Lead and inspire a high-performing team, ensuring operational excellence and continuous growth.
  • Manage team schedules in ServiceNow in line with contractual commitments.

Service Level Functions:

  • Uphold SLAs, generate monthly client and internal reports, and steer incident and change management.
  • Oversee field services and organize periodic IT field meetings with clients.

Service Level Manager – Profile:

  • More than 3 years of relevant experience
  • Proficiency in English, Dutch and/or French
  • Demonstrable ITIL expertise with at least one certification
  • Analytical skills in Excel or Power BI
  • Strong communication, team collaboration, and customer-centric attributes

Service Level Manager – What’s in it for you?

  • Attractive salary package with perks like company car, insurance, and more
  • Full-time work with flexible remote options
  • 20+6 holiday days
  • Opportunities for continuous learning and advancement
  • Thrive in an inclusive environment brimming with innovation and #GoodEnergy

If you’re set to make an imprint in the realm of IT-managed services, we welcome you to apply for the Service Level Manager role. Your application is a step towards a flourishing journey with our partner.


Service Level Manager




Medior / Senior


IT Consultancy



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