Service Delivery Manager – Amsterdam – HR Saas

For one of our esteemed partners, a prominent player in the Software-as-a-Service (SaaS) landscape with a specialized focus on HR solutions, we are keenly searching for a senior Service Delivery Manager who has consistently showcased brilliance in their field.

Engaging with some of the Netherlands’ most eminent corporations, our partner has etched a distinguished position in delivering advanced HR SaaS solutions. Their expertise extends beyond mere software; they emerge as a preeminent organization deeply anchored in valuing human interactions. The team, comprised of ardent and dedicated individuals, exudes a rare synergy and collective spirit.

This represents an unparalleled opportunity for a seasoned professional to infuse their profound service delivery acumen with a company that reveres the harmonization of cutting-edge software and personal touch, relentlessly pushing the envelope towards excellence and pioneering ventures.

Step into this illustrious organization, plunge into the dynamic realm of HR SaaS, and thrive in an environment that promotes team cohesion, rewards commitment with competitive compensation, and supports the adaptability contemporary professionals yearn for.

Service Delivery Manager – Responsibilities:

  • Service Oversight: Ensure prompt and top-tier delivery of SaaS solutions, adhering to established service level agreements (SLAs).
  • Stakeholder Communication: Serve as the pivotal link between clients and internal departments, guaranteeing fluid communication and maximizing client contentment.
  • Process Optimization: Regularly evaluate and enhance service delivery methods, adopting industry best practices for utmost efficiency and effectiveness.
  • Risk Management: Proactively identify potential service delivery risks, implementing strategies to mitigate them and ensuring uninterrupted service to clients.

Service Delivery Manager – Your Profile:

  • Possession of a Bachelor’s or Master’s degree is a plus
  • A minimum of 4 years of proven experience in Service Delivery Management
  • Proficiency in Dutch and English is required
  • Demonstrated excellence in communication skills is a must.
  • Prior experience in a SaaS company would greatly enhance your candidacy.

Service Delivery Manager – What’s in it for you?

  • Attractive gross salary above average.
  • Comprehensive perks package.
  • Work-life balance supported by home working.
  • An uplifting and healthy work atmosphere, enriched by a team of remarkable colleagues.

Given the high volume of applicants we’ve received, don’t miss out on this unique opportunity. Act swiftly and apply now to ensure you don’t get left behind!


Client Acquisition Specialist




Medior / Senior


HR Saas



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